At Neon Era, we want every customer to enjoy a smooth, reliable delivery experience. This Shipping Policy explains how we process, ship, and deliver your order, along with how we handle any issues that come up along the way. Our goal is simple: get your neon sign or lamp to you quickly, safely, and without confusion.
## 1. Where We Ship
We currently ship to all locations within the United States.
At this time, we do not offer international shipping. If that changes, we'll announce it on our website.
## 2. Shipping Methods & Timelines
- *Handling Time:* 1–2 business days (orders processed Monday to Friday)
- *Transit Time:* 4–5 business days (shipments made Monday to Friday)
- *Total Delivery Time:* Approximately 5–7 business days from order placement to delivery
- *Cut-off Time:* Orders placed after 4:00 PM Eastern Time are processed the next business day
These timeframes exclude Sundays. Delivery times may be affected by factors outside our control, such as severe weather, carrier delays, or seasonal peaks. If this happens, we'll keep you updated promptly.
## 3. Shipping Costs
- Flat Rate Shipping: $25.00
- Any applicable shipping charges are displayed at checkout before payment is completed — no hidden fees.
- If we offer free shipping on select products or promotions, this means no separate delivery fee is charged to you; the cost of shipping is factored directly into the product's price.
## 4. Extra Fees and Charges
Any transactional fees, such as card-processing charges, are handled by our payment provider and are not added by us. We do not charge hidden fees at checkout — the total you see before payment is the total you pay.
## 5. Order Tracking
Once your order ships, you'll receive an email confirmation with a tracking link so you can monitor your package's status until it reaches your delivery address.
## 6. Address & Contact Details
Accurate shipping information is essential for successful delivery.
- Please make sure your shipping address, email, and phone number are correct at checkout.
- If you notice an error, contact us before the order ships — once it's in transit, we can't change the address.
- We cannot be held responsible if a customer provides an incorrect delivery address, email, or contact number. If we attempt to contact you about an issue and receive no response, the product will be delivered to the original address provided.
- If a package is returned to us due to an incorrect or incomplete address, additional reshipping charges may apply.
- A confirmation email will be sent once your order is confirmed. You may also reach us via WhatsApp at +1 (786) 250-0524; all official correspondence is conducted through our business email, business@Neonera.store.
## 7. Possible Shipping Issues & Our Solutions
*Delays Caused by Us*
If a delay occurs due to late dispatch or processing on our end, we'll notify you immediately and prioritize your shipment. Depending on the situation, we may offer compensation such as a shipping fee refund or a discount on a future purchase.
*Delays Caused by the Carrier*
While we can't control carrier delays, we actively monitor shipments. If there's a delay, we'll help with tracking updates and filing claims when necessary.
*Wrong Address Provided by Customer*
If an incorrect address is entered and the order has already shipped, we can't recall the package. If the package is returned to us, we can reship it, but additional shipping costs may apply.
*Damaged Packages*
Neon signs and lamps can be fragile in transit. If your package arrives damaged, please take clear photos immediately and contact us within 48 hours. After verification, we'll issue a replacement or process a refund.
*Lost or Stolen Packages*
If tracking shows "delivered" but you didn't receive your package, first check with neighbors or your local carrier office. If it's still missing, contact us — we'll investigate with the carrier and assist with replacements or claims.
## 8. Customer Responsibilities
To ensure smooth delivery, customers are expected to:
- Provide complete and accurate shipping details at checkout
- Place orders before 4:00 PM Eastern Time for same-day processing
- Be available to receive the package or arrange for someone else to accept it
- Report any delivery issues (damage, delays, wrong items) within 48 hours of receiving the order
- In the event of a product return, the associated return delivery charges are the customer's responsibility unless the return is due to our error, as explained in our Return and Refund Policy
## 9. Our Commitment to Transparency
- We clearly explain shipping costs, timelines, and policies without hidden conditions
- Customers are notified immediately of any changes or unexpected delays
- Shipping-related problems are treated with urgency and fairness to protect your trust
## 10. Contact Us for Shipping Support
For any questions about your order status, shipping delays, or address corrections, please reach out to us:
*Business Information*
- Trade Name: Trust N Mart LLC
- Business Name: Neon Era
- Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time)
- Phone: +1 (786) 250-0524
- Email: business@Neonera.store
- Business Address: 7901 4TH ST N, STE 300, St. Petersburg, FL 33702, United States
Thank you for shopping with Neon Era. We're committed to keeping your delivery experience simple, fair, and stress-free.
