Last updated: August 4, 2026
At Neon Era, we want your payment experience to be as smooth and secure as your shopping experience. This Payment Policy explains the payment methods we accept, the currency used on our website, how transactions are processed, and what to do if a payment-related issue occurs during checkout.
By placing an order through our website, you agree to the prices, payment terms, shipping charges, taxes, and other applicable costs displayed before submitting your order.
## 1. Accepted Payment Methods
We accept secure payment methods that are displayed and available during checkout. Depending on your location, device, and the options currently enabled on our Shopify store, accepted methods may include the categories below. A payment method is considered accepted only when it appears as an available option on the checkout page — logos shown elsewhere that are not active at checkout should not be considered available.
### Debit Cards
- Visa debit
- Mastercard debit
### Credit Cards
- Visa credit
- Mastercard credit
- American Express
- Discover
### Digital Wallets
- Google Pay
- Apple Pay
- Shop Pay
- PayPal (when enabled at checkout)
*We do not accept:* cash on delivery, checks, money orders, or cryptocurrency.
## 2. Currency
All product prices, shipping charges, discounts, taxes, and order totals on our United States store are displayed and processed in United States dollars (USD) unless another currency is expressly shown during checkout.
Customers using a card or payment account issued in another country may be charged currency-conversion fees, foreign-transaction fees, or exchange-rate adjustments by their own bank or card issuer. These charges are not collected or retained by Neon Era.
## 3. How Checkout Payment Works
During checkout, you'll be asked to enter your card number, the name on the card, the expiration date, and the card security code (CVV). This information is entered directly into our secure, SSL-encrypted checkout and is transmitted to our payment provider for processing — Neon Era does not directly receive or store your complete card number or CVV on its own servers.
Most transactions are submitted for authorization in real time and may be approved, declined, pending, or subject to additional verification. An order is not considered fully paid until the payment provider confirms successful authorization or capture.
## 4. Secure Payment Processing
Payments are processed through Shopify's secure checkout system and the payment providers enabled on our store. Personal and payment information is transmitted through an encrypted HTTPS connection, and supported authentication tools such as 3D Secure may be used for fraud prevention.
## 5. Payment Confirmation
After a successful payment, you'll normally receive an order-confirmation email with your order number, products purchased, shipping information, prices, and total amount. If you don't receive this email, check your spam folder, confirm the email address entered at checkout, and contact our support team if needed.
## 6. Failed Payments
A payment may fail or be declined for reasons controlled by your bank or card issuer. If this happens:
- Confirm your card number, expiration date, CVV, and billing address are correct
- Confirm sufficient funds or credit are available
- Confirm your billing address matches the address on file with your card issuer
- Try again, or use another payment method shown at checkout
- Contact us if the issue continues
## 7. Double Charges Or Pending Payments
You may occasionally see a pending charge or more than one transaction attempt after placing an order. A pending amount is often a temporary authorization hold rather than a completed charge, and it's typically released automatically by your bank within a few business days. If you believe you were charged twice for the same order, contact us with your order number, transaction date, and amount, along with a screenshot showing only non-sensitive payment information. Please never send us a complete card number, CVV, or banking password.
## 8. Payment Gateway Issues
A payment method may be temporarily unavailable due to provider maintenance, browser or device issues, bank restrictions, insufficient funds, or incorrect billing information. If a supported payment method fails at checkout, first contact your bank — they can usually confirm the status of the transaction. You may also contact Neon Era so we can check whether an order or payment record was received.
## 9. Security And Fraud Prevention
To protect our customers and our business, orders may be reviewed for potential fraud or unusual purchasing activity. We may request additional verification before processing or shipping an order. Neon Era may place an order on hold or cancel it when payment cannot be verified, fraud is suspected, or the order violates our policies. When a paid order is cancelled by us, an eligible refund will be issued according to our Refund Policy.
## 10. Transparency On Fees
We do not add hidden payment-processing fees at checkout. Before you submit an order, the checkout page displays the product subtotal, discounts, shipping charges, applicable taxes, and final total. External fees imposed by your bank or card issuer (such as foreign-transaction or currency-conversion fees) are outside our control and are not received by Neon Era.
## 11. Order Acceptance
Submitting payment does not guarantee an order has been accepted for shipment. We may reject or cancel an order if payment is unsuccessful, the product is unavailable, there's a clear pricing error, or fraud is suspected. If an order is cancelled after payment has been collected, we'll initiate an eligible refund to the original payment method.
## 12. Refunds To The Original Payment Method
Approved refunds are issued to the same payment method used for the original purchase. Full details on eligibility, timelines, and processing are covered in our Return and Refund Policy.
## 13. Need Payment Help?
If you're experiencing a failed payment, double charge, pending authorization, or other payment issue, please contact us with your name, order number, email used at checkout, transaction date and amount, and a brief explanation. For your security, never include a complete card number, CVV, password, or one-time verification code.
*Business Information*
- Trade Name: Trust N Mart LLC
- Business Name: Neon Era
- Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time)
- Phone: +1 (786) 250-0524
- Email: business@Neonera.store
- Address: 7901 4TH ST N, STE 300, St. Petersburg, FL 33702, United States
## 14. Changes To This Payment Policy
We may update this Payment Policy to reflect changes in available payment methods, Shopify functionality, or applicable requirements. The updated policy will be published on this page with a revised "Last updated" date.
