FAQ

Welcome to the Neon Era FAQ page. Here you'll find answers to the most common questions about our LED neon lights, custom neon signs, orders, payments, shipping, returns, and customer support.

1. General Questions

What is Neon Era?

Neon Era is an online store specializing in high-quality LED neon lights and custom neon signs for homes, bedrooms, gaming rooms, businesses, events, and special occasions.

What is your mission?

Our mission is to provide stylish, energy-efficient LED neon lighting that helps customers transform their spaces with unique, eye-catching designs while delivering outstanding customer service.

Where are you located?

7901 4TH ST N, STE 300, St. Petersburg, FL 33702, United States

How can I contact customer support?

Email: support@neonera.store

Phone: +1 (786) 250-0524

Business Hours: Monday–Friday

We aim to respond to all emails within one business day.

Do I need an account to place an order?

No. You can check out as a guest, although creating an account makes it easier to track orders and manage your information.

2. Products

What products do you sell?

We offer a wide range of LED neon products, including:

Bedroom Neon Lights
Gaming Neon Signs
Bar & Man Cave Neon Signs
Business & Storefront Signs
Wedding Neon Signs
Custom LED Neon Signs
Wall Decor Neon Lights
Seasonal & Holiday Neon Lights

Are your neon lights safe?

Yes. Our LED neon lights are designed to be energy-efficient, low-heat, and safer than traditional glass neon signs.

Are your neon lights suitable for indoor use?

Yes. Most of our products are designed for indoor use. Please check the product description for outdoor-rated models.

Can I order a custom neon sign?

If custom orders are available, you can submit your design or text through our Custom Neon page or contact our support team.

Do your neon lights come with mounting hardware?

Most products include the necessary mounting accessories. Please refer to the product description for complete details.

3. Shipping

What is your processing time?

Orders are processed within 1–2 business days.

How long does shipping take?

Estimated shipping time is 13–15 business days.

What is the estimated total delivery time?

Approximately 14–17 business days, including processing.

How much does shipping cost?

Standard Shipping: $25.00 USD

Will I receive tracking information?

Yes. A tracking number will be emailed once your order ships.

Do you ship internationally?

Currently, we primarily ship within the United States.

4. Returns & Refunds

What is your return policy?

Returns are accepted within 60 days of delivery, provided the item meets the conditions outlined in our Return & Refund Policy.

Can I return a custom neon sign?

Because custom neon signs are made specifically for your order, they may not be eligible for return unless they arrive damaged or defective.

How long do refunds take?

Approved refunds are processed within 7 business days after inspection.

How will I receive my refund?

Refunds are issued to your original payment method.

5. Payments

Which payment methods do you accept?

We accept:

Visa
Mastercard
American Express
Discover
Apple Pay
Google Pay
Shop Pay
PayPal

Is checkout secure?

Yes. All payments are protected using industry-standard SSL encryption and secure payment gateways.

6. Installation

Are your neon lights easy to install?

Yes. Most neon signs are designed for quick installation and include mounting hardware or hanging accessories.

Can I plug my neon sign into a regular wall outlet?

Yes. Most of our LED neon lights include a compatible power adapter for standard electrical outlets.

7. Product Care

How do I clean my neon sign?

Use a soft, dry microfiber cloth to gently remove dust. Avoid harsh chemicals or abrasive cleaners.

Can I leave my neon light on all day?

LED neon lights are energy-efficient, but for maximum lifespan we recommend turning them off when not in use for extended periods.

8. Need More Help?

If you have any questions, we're here to help.