Welcome to the Neon Era FAQ page. Here you'll find helpful information about our neon signs, ambient lighting, shopping, orders, payments, shipping, returns, refunds, and privacy.
## 1. General Questions About Shopping
*What is Neon Era?*
Neon Era is an online store specializing in neon signs, 3D ambient wall lamps, and decorative lighting for bedrooms, gaming setups, and living spaces.
*What is your vision?*
Our vision is to become a trusted online destination for neon and ambient lighting by consistently delivering quality products and a shopping experience built on transparency, reliability, and customer satisfaction.
*What is your mission?*
Our mission is to provide dependable lighting products while delivering exceptional customer service and maintaining a trustworthy online shopping environment. We aim to build long-term relationships with our customers through reliability, transparency, and continuous improvement.
*Where are you located?*
Business Address: 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States
*How can I contact customer support?*
Business Email: business@Neonera.store
Business Phone: +1 (786) 250-0524
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time). Saturday & Sunday: Closed.
*Do I need an account to place an order?*
Depending on website functionality, customers may be able to complete purchases as guests or create an account for easier order management.
## 2. Shipping
*What is your processing time?*
Processing Time: 1–2 business days.
*What is your shipping fee?*
Flat Rate Shipping: $25.00.
*What is your transit time?*
Transit Time: 4–5 business days.
*What is the estimated total delivery time?*
Approximately 5–7 business days from order placement to delivery.
*What is your order cut-off time?*
Orders placed before 4:00 PM Eastern Time may begin processing the same business day.
*Do you provide tracking information?*
Yes, tracking information is provided by email when available from the shipping carrier.
*Do you ship internationally?*
We currently ship to locations within the United States only.
*What happens if I enter the wrong address?*
Customers are responsible for providing accurate shipping information. Additional shipping costs resulting from incorrect addresses are the customer's responsibility.
## 3. Returns & Exchanges
*What is your return window?*
Customers may request a return within 60 days of receiving their order.
*How do I request a return?*
Contact our support team with your order number and reason for return. We'll confirm eligibility and provide return instructions.
*Who pays for return shipping?*
If the return is due to our error (wrong, defective, or damaged item), we provide a prepaid return label and cover the cost. For change-of-mind returns, the customer is responsible for return shipping.
*Do you charge a restocking fee?*
No. Our restocking fee is $0.00.
*Can I exchange an item for a different design?*
Yes, exchanges are available for defective items at no cost, and for non-defective preference-based exchanges provided the item is unused and within the return window.
*What condition must a returned item be in?*
Items should be unused, undamaged, and returned with original packaging and accessories.
## 4. Refunds
*How long do refunds take?*
Approved refunds are generally processed within 7 days after return approval and inspection.
*How will I receive my refund?*
Refunds are issued to the original payment method used during purchase.
*Will I get my shipping cost back?*
Original shipping charges are refunded when the return is caused by our error. They are typically non-refundable for change-of-mind returns.
*My refund hasn't shown up yet — what should I do?*
After we initiate the refund, your bank or card issuer may need additional time to post the funds. Contact us with your order number if it still hasn't appeared after a reasonable period.
## 5. Payments
*What payment methods do you accept?*
We currently accept Visa, Mastercard, American Express, Discover, Google Pay, Apple Pay, and Shop Pay, depending on what's enabled at checkout.
*Is my payment information secure?*
Yes. We use industry-standard, SSL-encrypted checkout, and we do not store your complete card details on our servers.
*Why was my payment declined?*
Declines are controlled by your bank or card issuer. Please confirm your card details and available funds, or try another payment method.
*I see a pending charge I don't recognize — what is it?*
This is often a temporary authorization hold rather than a completed charge. Contact your bank for details, or reach out to us with your order information.
## 6. Privacy
*Do you sell my personal information?*
No. We never sell or trade your personal data with third parties.
*How is my data protected?*
Our site uses SSL encryption, and payment card data is processed securely without being stored on our platform.
*Can I request my data be deleted?*
Yes. You can request access, correction, or deletion of your personal data by contacting our support team, subject to any legal retention requirements.
*Do you use cookies?*
Yes, cookies help remember your cart and preferences. You can manage or disable cookies through your browser settings.
## 7. Product Related
*What product categories do you offer?*
- Neon Wall Signs (word art, gaming-inspired, statement pieces)
- 3D Wall Lamps (plug-and-play ambient night lights)
- Neon Standing/Floor Lamps
- Gamer & Pop-Culture Neon Signs
- Other ambient and decorative lighting
*Are the products sold on Neon Era authentic?*
Yes. We source our inventory from reputable suppliers and partners, and items are quality-checked before listing.
*Are product images accurate?*
We strive to provide accurate images and descriptions. Minor variations in color or brightness may occur due to display settings, lighting, or manufacturing updates.
*Are your lighting products covered by a warranty?*
Warranty coverage varies by product and manufacturer. Contact customer support for specific warranty information.
*Are your products plug-and-play?*
Most of our lighting products are designed for simple plug-and-play setup with no additional wiring required. Please check the individual product page for specific installation details.
## 8. Payment Methods
*Which credit and debit cards do you accept?*
Visa, Mastercard, American Express, and Discover credit and debit cards, when displayed as available at checkout.
*Do you accept digital wallets?*
Yes, where enabled at checkout: Google Pay, Apple Pay, and Shop Pay.
*Do you accept PayPal?*
PayPal may be available at checkout depending on current store settings. Please check the payment options shown during checkout for accepted methods.
*Do you accept cash on delivery?*
No, we do not accept cash on delivery.
*Do you accept checks, money orders, or cryptocurrency?*
No. We only accept the payment methods actively displayed at checkout.
## Additional Questions
If your question is not answered here, please contact:
Business Email: business@Neonera.store
Business Phone: +1 (786) 250-0524
