At Neon Era, we're committed to providing exceptional customer service and making your shopping experience simple, enjoyable, and worry-free. Whether you have questions about our LED neon lights, need help with an order, or require after-sales support, our team is here to assist you.
We believe great customer service means fast responses, clear communication, and reliable support every step of the way.
Customer Support Hours
Our customer support team is available during the following hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)
Saturday & Sunday: Closed
Messages received outside business hours will be answered as soon as possible on the next business day.
Contact Information
Email Support
For product questions, order updates, shipping inquiries, returns, refunds, exchanges, or general assistance, contact us anytime by email.
Email: support@neonera.store
We aim to respond to all emails within 1 business day.
To help us assist you faster, please include your order number and a detailed description of your inquiry.
Phone Support
Need immediate assistance? Our customer support team is available during business hours.
Phone: +1 (786) 250-0524
Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)
If we're unavailable, please leave a voicemail or send us an email, and we'll get back to you as soon as possible.
Business Address
7901 4TH ST N, STE 300, St. Petersburg, FL 33702, United States
How Can We Help?
Our support team is happy to assist with:
- Product information and recommendations
- LED neon light specifications
- Custom neon sign inquiries
- Order tracking and shipping updates
- Address changes before shipment
- Returns and exchanges
- Refund requests
- Payment or checkout issues
- Damaged, defective, or incorrect items
- Warranty questions
- General customer support
No matter your question, we're here to help.
Our Commitment
At Neon Era, customer satisfaction is our top priority. We are committed to providing:
- Friendly and professional customer service
- Fast response times
- Honest and transparent communication
- Secure online shopping
- Reliable order updates
- Fair return and refund policies
- Quality products you can trust
If you experience any issue with your order, we'll work with you to find a prompt and fair solution.
Stay Connected
Visit Neon Era regularly to discover our latest LED neon lights, custom designs, exclusive promotions, and new arrivals.
For any questions, feel free to contact us:
Email: support@neonera.store
Phone: +1 (786) 250-0524
Thank You
Thank you for choosing Neon Era.
We truly appreciate your trust and support. Our goal is to provide premium LED neon lights, dependable customer service, and a shopping experience you can rely on every time you visit our store.