*Your Privacy, Your Trust. Our Promise at Neon Era*
We know how much your privacy matters. When you shop with Neon Era, you're trusting us with your personal information, and we want you to always feel informed about how we handle it. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights — written in plain language so it's actually easy to understand.
## 1. Why We Collect Your Information
We only collect what we truly need to:
- Process your orders and deliver your neon sign or lamp to your door
- Communicate with you about your purchase, like order updates or support questions
- Improve your experience on our site, like remembering your cart or showing relevant products
- Send optional offers or updates, only if you choose to subscribe
We never collect data "just because." If we don't need it for your order or experience, we won't ask for it.
## 2. What Information We Collect
*Personal Details You Provide:*
- Name, email, phone number, and shipping address (for orders and delivery)
- Payment information (securely processed — we never store your full card details)
*Automatically Collected Data:*
- Device and browsing info (pages visited, clicks, time spent) to help us improve site performance
- Cookies that remember your preferences and cart items
## 3. How We Use Your Information
Your data helps us:
- Fulfill and ship your orders correctly
- Send confirmation and tracking emails
- Handle returns, refunds, or issues smoothly
- Improve our website to serve you better
- Personalize recommendations, only with your consent
## 4. How We Share Your Information
We do not sell or trade your data with anyone.
We only share limited information with trusted third parties who help us operate:
- Payment processors (to securely process payments)
- Shipping companies (to deliver your order)
- Website tools (to improve speed and usability)
Each partner is bound by strict data protection agreements. They can't use your data for their own marketing or unrelated purposes. We never make your name, address, or other sensitive details publicly visible.
## 5. Cookies and Tracking
Cookies are small files that help us:
- Remember what's in your cart
- Save your login so you don't have to enter it every time
- Show you products you might like
You control cookies:
- You can delete or block them in your browser anytime
- If you disable cookies, some features (like cart saving) might not work properly
## 6. How We Protect Your Data
Our website is fully SSL-secured, meaning your payment card data does not pass through or get stored on our platform — it's handled entirely by our secure payment processor. We use updated safety protocols to protect your other information. While no system is 100% immune to risk, we take every reasonable step to keep your data safe and review our security measures regularly.
## 7. Your Rights as a Customer
You're always in control of your data:
- *Access:* You can request a copy of the personal data we hold about you
- *Correction:* You can update or fix your details anytime through your account or by contacting us
- *Deletion:* You can ask us to delete your data (unless required by law to keep it)
- *Marketing Choices:* You can unsubscribe from promotional emails with a single click
## 8. Transparency and No Hidden Practices
We are fully transparent:
- We only collect what we tell you
- No hidden data tracking beyond what's necessary for your experience
- No surprise charges or secret data sharing with other companies
## 9. Children's Privacy
Our website is designed for adults. We do not knowingly collect information from anyone under 13. If a child's data is accidentally collected, we delete it immediately upon notification.
## 10. Updates to This Policy
If we make changes to this Privacy Policy — for example, to meet new legal requirements or improve clarity — we'll update the date below. The latest version will always be available on this page.
Last updated: August 4, 2026
## 11. Contact Us Anytime
Have questions or concerns about your privacy? Need help with your data? Reach out — we're here to help.
- Trade Name: Trust N Mart LLC
- Business Name: Neon Era
- Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time)
- Phone: +1 (786) 250-0524
- Email: business@Neonera.store
- Address: 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States
Your trust matters to us. That's why we've built Neon Era on honesty, clarity, and respect for your privacy, always.
